Privacy Notice
This is a plain-language explanation of what we collect and how we look after it. It has not been reviewed by a lawyer. If anything here is unclear, please write to us — we would rather explain than leave you guessing.
Who we are
Charm and Soul is a brand by Sparkles by Olivia Manila, based in the Philippines. We prepare personalised astrology readings at charmandsoulph.com. We are the personal information controller for the data described here, and we handle it in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, the "DPA").
What we collect, and why
We collect only what we need to prepare your reading and run our service:
- Your name — to address the reading to you and identify your order.
- Your email address — to deliver readings, send order and account messages, and reply to you.
- Your date, time, and place of birth — the chart is calculated from these. Your place of birth is converted into map coordinates so the chart can be cast accurately to your location.
- Your phone number and Instagram handle (optional) — only if you choose to give them, so we can reach you or recognise you on Instagram.
- Payment information — handled by our payment processor (Stripe). We do not see or store your full card number; we keep a record that an order was paid.
- Basic usage data — through analytics, to understand how the site is used and keep it working (see "Cookies and analytics" below).
We ask for your birth details because, without them, a personalised astrology reading cannot exist. Giving them is your choice, and that choice is the basis on which we prepare your reading.
How your birth data and AI are used to write a reading
Your birth details are used to calculate your astrological chart, and that chart is then turned into a written reading. The reading text is generated with the help of an AI service, Google Gemini, working from your chart together with templates and editorial guidance written by Charm and Soul. Every reading is prepared for one reader and reviewed before it reaches you. Charm and Soul does not use your data to train any AI model. The chart details we send to our AI provider to generate your reading are handled under that provider's own terms; if you would like us to use a processing tier that contractually excludes using your inputs to improve their models, contact us and we will accommodate that.
Connecting ChatGPT to your account (Charm & Soul Connect)
You can connect ChatGPT, made by OpenAI, to your Charm and Soul account, so it can read your chart while you talk to it. It is entirely your choice, and it stays off until you turn it on. Nothing connects until you sign in to Charm and Soul and approve it on a screen that names the app and lists exactly what it will see.
- What it can read. Only what you approve on that screen, from this list: your display name; your sun, moon and rising signs; your membership tier and whether we know your birth time; your natal chart, with its placements, houses and aspects, labelled with the house system used; the transits touching your chart right now; your daily message, stone and tarot pull, with any note you saved, where your plan includes them; and the full text of readings already delivered and released to you.
- What it never sees. Your email, phone number, postal address, payment details, Personal Code, exact birth coordinates, or our internal record numbers. Nothing about anyone else: a connection reads your own account and nothing more, and compatibility or synastry readings, which hold another person's birth details, are never shared. It can only read. It cannot change your account, place an order or take a payment.
- Where it goes. What ChatGPT reads travels to OpenAI, which runs ChatGPT, as part of your conversation. From there, OpenAI's privacy policy decides what happens to it, not ours, and we cannot call it back. The consent screen tells you this before you agree.
- What we keep, and for how long. A record of each app you connect, what you allowed, when you connected and disconnected, and which version of this section you agreed to, for as long as your account exists. The sign-in keys we give ChatGPT are stored only in scrambled (hashed) form. We also keep a log of which kind of information was read and when, never what it said, and each entry is deleted after 180 days.
- Changing your mind. Every connection is listed at Your account → Connected apps, with what it has read in the last 30 days. Disconnect any of them with one click, and it takes effect at once: ChatGPT's next attempt to read anything is refused. Removing Charm and Soul inside ChatGPT's own settings stops ChatGPT using it, but disconnecting here is what closes the door.
- Questions. Write to hello@charmandsoulph.com.
Version of this section: 2026-09-11. We record which version you agreed to when you connected, and change the version whenever this section changes in substance.
The third parties who help us run the service
To deliver the service we share the minimum necessary data with a small set of trusted processors. Some of them operate outside the Philippines, which means your data may be processed abroad under appropriate safeguards:
- Stripe — processes card payments.
- A geocoding service — converts your place of birth into map coordinates so the chart can be cast correctly.
- Google Gemini — the AI service that helps generate the reading text from your chart.
- Resend — sends our transactional emails (order updates, delivery notices, account messages).
- Vercel and Neon — host our website and store our database.
We do not sell your personal data, and we do not share it for unrelated advertising.
Our legal basis
For preparing and delivering your reading, our basis is your consent and the performance of our agreement with you. For service messages about your order or account, and for keeping the service secure and working, we also rely on our legitimate interests as a business, balanced against your rights. You can withdraw consent at any time (see "Your rights" below); doing so does not affect processing that already took place.
Cookies and analytics
We use a small number of cookies and similar technologies to keep the site working and to understand how it is used. For analytics we use Google Analytics 4 and Vercel Analytics. These help us see which pages are visited and how the site performs, so we can improve it. We do not use them to build advertising profiles of you.
How long we keep your data
We keep your account and reading data for as long as you have a relationship with us, so your library of readings stays available to you. We keep records of orders and payments for as long as we are required to for tax, accounting, and legal reasons. When data is no longer needed, we delete or anonymise it. You can ask us to erase your data sooner (see below).
Your rights under the Data Privacy Act
As a data subject under the DPA, you have the right to:
- be informed about how your data is collected and used;
- access the personal data we hold about you;
- correct any data that is inaccurate or out of date;
- erase or block your data where it is no longer needed or was unlawfully processed;
- object to certain processing, and to withdraw consent;
- data portability — receive a copy of the data you gave us; and
- lodge a complaint with the National Privacy Commission of the Philippines if you believe your rights have been infringed.
To exercise any of these rights, write to us at hello@charmandsoulph.com and tell us what you would like. We may need to confirm your identity first, and we will respond within a reasonable time.
How we keep your data safe
We use reasonable organisational and technical measures to protect your data — encrypted connections, access controls, and reputable hosting and payment providers. No service can promise perfect security, but we take the care your data deserves, and we will tell you and the authorities if a breach ever seriously affects you, as the DPA requires.
Minors
Our service is for adults. You must be at least 18 to order or hold an account, and we do not knowingly collect data from anyone under 18. If you believe a minor has given us data, please contact us and we will remove it.
How to reach us
For any privacy question, or to exercise your rights, write to Charm and Soul (Sparkles by Olivia Manila) at hello@charmandsoulph.com. We read every message and a real person will reply.